Shipping Policy
Shipping Policy for CAES Automotive Accessories
Delivery Zones
CAES provides shipping services exclusively within New Zealand, covering:
- North Island
- South Island
- Rural and Urban Locations
Shipping Costs
- Shipping rates are calculated and displayed during checkout
- Rates vary based on:
- Order weight
- Delivery destination
- Current promotional offers
Order Processing Times
- Order cut-off time: 3:00 PM daily
-
Orders placed before after 3:00 PM will be processed the next day
- Weekend and public holiday orders processed on the next business day
Estimated Delivery Timeframes
Metro Areas (Auckland, Wellington, Christchurch)
- 1-3 business days
Provincial Areas
- 2-5 business days
Rural Locations
- 3-7 business days
Shipping Tracking
- Tracking numbers provided via email
- Customers can track packages through our website
Shipping Restrictions
- No international shipping
- Some remote rural locations may incur additional delivery charges
Damaged or Lost Packages
- Report within 48 hours of delivery
- Provide photographic evidence
- Replacement or refund processed after verification
Contact for Shipping Inquiries
Email: admin@caes.nz
Last Updated: January 2025
