Refund Policy

CAES Refund Policy

At CAES, we strive to ensure your satisfaction with our automotive accessories, lighting, and wipers. Our refund policy is designed to provide a fair and straightforward process for returns.

Refund Eligibility

  • Products must be returned within 14 days of purchase.
  • Items must be in their original packaging and in resalable condition.

How to Request a Refund

You can initiate a refund by:

  1. Emailing admin@caes.nz
  2. Returning the product to our shop at 159/161 Waterloo Road, Hornby, Christchurch 8042

Refund Process

  • Once we receive and approve the returned product's condition, we will process your refund within 5 business days.
  • We provide a full refund of the product price, excluding freight charges.

 Important Notes

  • Freight costs are non-refundable.
  • Please ensure all product components, accessories, and manuals are included with your return.

For any questions regarding our refund policy, please contact our customer service team.